Refund, Return & Shipping Policy
Refund & Cancellation Policy
- At Juss Foods, we strive to ensure customer satisfaction with every purchase. This Refund & Cancellation Policy outlines the terms under which cancellations, returns, and refunds are processed.
- 1. Order Cancellation
Orders can be cancelled within 2 hours of placing the order.
Once the order has been processed or shipped, it cannot be cancelled.
To cancel an order, please contact us immediately at:
Email: info@jussfoods.com
Phone: 9217911990
2. Refund Policy
- We offer refunds under the following conditions:
- If the product is damaged, defective, or incorrect at the time of delivery
If the order is not delivered due to our fault
In such cases, you must inform us within 24 hours of delivery with proof (photo/video).
3. Non-Refundable Situations
- Refunds will not be applicable in the following cases:
- Change of mind after delivery
Incorrect address provided by the customer
Delay caused due to external factors (courier delays, natural issues, etc.)
Products that are opened, used, or not in original condition.
4. Refund Process
- Once your refund request is approved, it will be processed within 5–7 business days
Refund will be credited to your original payment method
In case of Cash on Delivery (COD), refund will be processed via bank transfer or UPI
5. Return Policy
Returns are accepted only for damaged or defective products
The product must be unused and in original packaging
Return request must be raised within 24 hours of delivery.
6. Contact Us
- If you have any questions regarding refunds or cancellations, feel free to contact us:
Email: info@jussfoods.com
Phone: 9217911990
Return Policy
At Juss Foods, we ensure that all our products are delivered with the highest quality standards. However, if you receive a damaged or defective product, we are here to help.
1. Return Eligibility
Returns are accepted only under the following conditions:
- The product is damaged, defective, or incorrect at the time of delivery.
- The return request is raised within 24 hours of delivery.
- The product is unused and in original packaging.
2. Non-Returnable Items
Returns will not be accepted in the following cases:
- Products that have been opened or used.
- Change of mind after delivery.
- Perishable food items (unless damaged or defective).
- Products not in original condition or packaging.
3. Return Process
- To request a return, contact us within 24 hours of delivery
- Share clear photos/videos of the product as proof
- Our team will review and approve the request
4. Refund After Return
- Once the returned product is received and inspected, your refund will be processed
- Refund will be issued to the original payment method
- Processing time: 5–7 business days
5. Contact Us
For return requests or queries, please contact us:
Email: info@jussfoods.com
Phone: 9217911990
Shipping & Delivery Policy
At Juss Foods, we aim to deliver your orders quickly and efficiently while maintaining the freshness and quality of our products.
1. Order Processing
- All orders are processed within 1–2 business days
- Orders are not shipped on Sundays or public holidays
- You will receive a confirmation once your order is placed
2. Shipping Time
- Standard delivery time is 3–7 business days depending on your location
- Delivery timelines may vary due to external factors such as weather, courier delays, or high demand
3. Shipping Charges
- Shipping charges may vary based on order value and delivery location
- Any applicable shipping fee will be shown at checkout before payment
4. Delivery Details
- Customers must provide accurate shipping address and contact details
- Juss Foods is not responsible for delays or failed deliveries due to incorrect information
5. Order Tracking
- Once your order is shipped, tracking details will be shared via email or SMS
- You can track your order using the provided tracking link
6. Delivery Issues
- If you face any issues with delivery, please contact us immediately:
Email: info@jussfoods.com
Phone: 9217911990